PSE&G is warning New Jersey residents that scammers have spoofed one of its phone numbers in attempts to obtain personal information. Last Thursday, PSE&G started receiving a small number of inquiries, with calls escalating during business hours today. Many of the callers were returning missed calls that appear to have been made from a PSE&G phone number.
“If you receive an unexpected call from PSE&G in the next few days, particularly if you are not a PSE&G customer, we encourage you to hang up as it may be a scammer,” said Fred Daum, PSE&G’s executive director of customer operations. “If you have pending business with us, such as an appointment or collection notice, call us back on the number provided on your bill or call our customer service line, 800-436-PSEG (7734) or contact us on our website through MyAccount.”
When a scammer pretends to work for PSE&G, they will often request personal data such as credit card information or account passwords. No one should give out this type of personal information. When a customer calls PSE&G to conduct account business, PSE&G has numerous secure methods for verifying customer information.
Callers reported that today’s scammers have asked for personal information to conduct a meter reading or to add discounts on the PSE&G bill, or for information related to debit and credit cards on file. Such tactics are known utility scams, the most popular of which is a demand for immediate payment to avoid service termination. Before terminating service, PSE&G alerts customers in a number of ways: messages on their bill, letters and phone calls. PSE&G would never demand a specific type of payment nor threaten immediate service termination. While there are many ways to pay a PSE&G bill, the utility only accepts credit card and prepaid card payments through Western Union Speedpay,which charges a $3.95 processing fee.
Report all scam attempts by calling PSE&G at 1-800-436-PSEG (7734) and the Verona police department at 973-239-5000, and file a complaint with the Federal Trade Commission. More information about scams is available at www.utilitiesunited.org and www.pseg.com/home/customer_service/bill/scam/index.jsp.