Free Heat Help From PSE&G


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Public Service Electric and Gas Co. is recommending that its gas heating customers test their heating systems now, before the chilly weather arrives. If there’s a problem, PSE&G will come out to start the unit–at no charge–through September 9.

PSE&G heating customers are advised to first inspect their gas-fired heating systems to ensure the units start and run properly. First, follow these steps:

  • Verify that the area surrounding the unit is free of combustible items like boxes, paper, clothing, paint, etc.
  • Make sure that the flue pipe is connected and in good condition.
  • If you have a hot water boiler, verify that the indicator on the pressure gauge falls into the normal range (12-15 psi cold).
  • If you have a steam heating system, check the water level in the sight glass. If it is low, turn on the water supply valve to bring the water level up to the half-way mark. Turn off the valve.
  • For warm-air furnace systems, check and replace dirty air filters. Verify that the blower door is closed tight and correctly secured.
  • Verify that all controls, valves, and electrical switches are in the “On” position.

Then do this to start the system:

  • If the unit is equipped with a pilot, confirm that it’s lit. If the pilot light is out, follow the instructions on the heating unit to relight it. Let the pilot light burn a few minutes before continuing.
  • Many heating units use a form of automatic ignition. Review the starting instructions located on the unit before continuing.
  • Set each thermostat mode to “heat” (if equipped) and raise the setting five degrees above room temperature. The heating system should start within a minute or two.
  • Let the unit run a few minutes to ensure it’s operating normally and then return all controls to their previous settings.

If you need help lighting the pilot, PSE&G will perform this service free-of-charge through September 9. PSE&G will charge $25 for this service from September 10 through October 31.

If your furnace is not working properly, PSE&G customers can call 1-800-350-PSEG (7734) or go online to register their account and schedule repair services online for assistance from our appliance service technicians.

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